Shipping policy

Thank you for shopping with Lieke Willemijn Buls. As a professional online fresh food store based in the Netherlands, we dedicate ourselves to delivering high-quality fresh products to our customers with reliable logistics services. We always strive to ensure that all orders are properly packaged, safely transported and delivered in standard conditions within the scheduled time.

1. Order Processing Time

All placed orders will be processed and prepared for shipment within 1-7 business days after the system confirms your order successfully. Weekends and local Dutch public holidays are not included in the processing cycle. During peak shopping seasons, promotional periods or periods with excessive order volume, order sorting, packaging and processing progress may be slightly delayed. We will send official notification emails to all customers in a timely manner if any obvious delivery delays occur.

2. Shipping Rates and Delivery Estimates

All shipping fees applicable to your order will be automatically calculated and clearly displayed on the checkout page before you complete payment, based on product weight, package volume and delivery destination. The estimated delivery time for all standard shipping services is 7-14 business days after order shipment. All delivery times are for reference only, and the actual delivery period may be affected by logistics company operational delays, local customs clearance progress, extreme weather conditions, regional logistics restrictions and holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your fresh food order is packed and dispatched from our warehouse, you will receive a shipment confirmation email containing exclusive order tracking numbers and official tracking channels. The logistics tracking information will be updated and fully available for inquiry within 24 to 48 hours after the package is picked up by the logistics carrier. You can check the real-time transportation status of your order through the tracking link at any time during the delivery period.

4. Incorrect Address Disclaimer

Customers shall be solely responsible for filling in accurate, complete and valid shipping address information, including detailed street address, postal code and contact information when placing orders. Lieke Willemijn Buls will not bear any responsibility for failed delivery, wrong delivery or package loss caused by incorrect, incomplete or invalid shipping information provided by customers. If the package is returned to our warehouse due to address errors, customers need to bear the corresponding secondary logistics and reshipping costs for re-delivery.

5. Lost or Damaged Packages

In the event that your package is confirmed lost during transit, please submit a consultation and verification application to our customer service team within 3 working days of the scheduled delivery date. For orders with damaged, deteriorated or defective fresh products upon arrival, please contact our support team within 24 hours after receiving the package, and provide complete valid evidence including clear photos and videos of the damaged products and original outer packaging. We will verify the relevant situation within the shortest time and provide reasonable solutions for eligible cases.

6. Product Preservation and Delivery Notice

All our fresh food products are packaged with professional fresh-keeping materials and cold-chain logistics standards suitable for fresh product transportation. Customers are required to receive and store the fresh products in a timely manner after package arrival, and follow conventional fresh food preservation methods for subsequent storage and use. We will not be liable for product deterioration, damage or quality problems caused by customers’ delayed receipt, improper storage or incorrect preservation operations after the package is successfully delivered.

7. International Shipping and Customs Notice

For all cross-border and international shipping orders, local customs duties, import taxes, inspection fees and other additional charges stipulated by the destination country or region may be incurred. All the above extra fees are borne solely by the customer, which are not included in the product unit price and shipping fees paid when placing the order. We will actively cooperate with customs inspection work and provide relevant order documents as required to ensure smooth customs clearance of packages.

8. Contact Information

If you have any questions, doubts or consultation needs about our shipping policy, order logistics and delivery services, please contact us through the following official channels:
Trade Name: Lieke Willemijn Buls
Phone Number: +31 66 4505129
Email: contact@liekefrozen.shop
Physical Address: Menuetlaantje 431, 3438 TD Nieuwegein, Netherlands